· Liaise with senior management to make decisions for operational activities and set strategic goals
· Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the center
· Plan and monitor the day-to-day running of business and evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
· Manage procurement processes and coordinate material and resources allocation
· Ensure that the operation of the center meets the expectations of its management and other stakeholders
· Oversee customer support processes and organize them to enhance customer satisfaction
· Revise and/or formulate policies and promote their implementation
· Manage relationships/agreements with external partners/vendors
· Evaluate overall performance by gathering, analyzing and interpreting data and metrics
· Determine staffing requirements for center management and program delivery
· Recruit, interview and select staff with respect to the center that have the right technical and personal abilities to help further the organization's mission
· Supervise staff from different departments and provide constructive feedback
· Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
· Work with staff and the management (Finance Committee) to prepare a comprehensive budget required for the center
· Review financial information and adjust operational budgets to promote profitability
· Approve expenditures within the authority delegated by the management
· Ensure that sound bookkeeping and accounting procedures are followed and provide the management with comprehensive, regular reports on the revenues and expenditure of the organization
· Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
· Identify, assess, and inform the senior management of internal and external issues that affect the organization
· Ensure that the company runs with legality and conformity to established regulations
· Ensure that the programs and services offered by the center contribute to the organization's mission and reflect the priorities of the management
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