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· Assists manager/management with hiring processes and new team member training
· Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
· Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
· Communicates deadlines and sales goals to team members
· Develops strategies to promote team member adherence to company regulations and performance goals
· Conducts team meetings to update members on best practices and continuing expectations
· Recognize high performance and reward accomplishments
· Encourage creativity and risk-taking, suggest and organize team building activities
· Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
· Ensures company brand materials and physical working spaces meet and exceed company presentation standards
· Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
· Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
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